Shipping policy

Shipping Policy

Effective Date: 09/07/2026

Welcome to UrbnKart. This Shipping Policy explains how we process, ship, and deliver orders placed through urbnkart.store.

By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During peak seasons, sales, or promotional events, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Areas: 7–14 business days

Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • We may offer Free Shipping on selected products, promotional campaigns, or orders above a specified value.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS.

  • A tracking number (where available).

  • Tracking details to monitor your shipment.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

5. Delivery

Our courier partners will make reasonable attempts to deliver your order to the shipping address provided during checkout.

Please ensure that:

  • Your shipping address is complete and accurate.

  • Your contact number is active and reachable at the time of delivery.

Failure to provide accurate information may result in delivery delays or unsuccessful delivery attempts.

6. Incorrect Address

Customers are responsible for providing the correct shipping address.

UrbnKart shall not be responsible for delays, failed deliveries, or additional shipping costs arising from incorrect or incomplete address details provided by the customer.

7. Delayed Deliveries

While we strive to deliver all orders within the estimated time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Courier partner issues

  • High order volumes

We appreciate your patience and understanding in such situations.

8. Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date or receipt of the package.

Please include:

  • Order Number

  • Photos of the package (if damaged)

  • A brief description of the issue

We will work with our shipping partners to investigate and provide an appropriate resolution.

9. International Shipping

Currently, UrbnKart ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

10. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled. Please refer to our Refund & Return Policy for information regarding returns and refunds.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

UrbnKart

Email: officialurbnkart@gmail.com

Phone: +91 8252883675

Business Address:
New Delhi, India

We are committed to providing a smooth and reliable shopping experience. Thank you for choosing UrbnKart.