Refund policy
Return & Refund Policy
Effective Date: July 9, 2026
Welcome to UrbnKart. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.
1. Eligibility for Returns
You may request a return if:
- You received a damaged product.
- You received the wrong product.
- The product has a manufacturing defect.
- The product is unused, unwashed, and returned with its original packaging, tags, and accessories.
Returns that do not meet these conditions may be declined.
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2. Return Window
You can request a return within 7 days of receiving your order.
Return requests submitted after 7 days from the delivery date may not be accepted.
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3. Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Customized or personalized products
- Personal care and hygiene products
- Innerwear
- Gift cards
- Digital products
- Products marked as "Final Sale" or "Non-Returnable"
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4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your request, please provide:
- Your Order Number
- Clear photos or a short video of the product
- A brief description of the issue
After verification, we will arrange a replacement or issue a refund, depending on product availability and the nature of the issue.
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5. Refund Process
Once your return is approved and the product has been inspected (if required), your refund will be processed to your original payment method.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another suitable payment method after verification.
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6. Refund Timeline
Approved refunds are generally processed within 5–10 business days.
The time taken for the amount to reflect in your account depends on your bank or payment provider.
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7. Exchange Policy
We offer exchanges only if:
- The product is damaged.
- The product is defective.
- You received the wrong item.
All exchanges are subject to stock availability.
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8. Order Cancellation Policy
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, if your order qualifies under our Return Policy, you may request a return after delivery.
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9. Return Shipping Charges
If the return is due to a damaged, defective, or incorrect product, UrbnKart will bear the return shipping cost.
For any other approved return, return shipping charges may be the responsibility of the customer.
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10. Return Address
Please do not send any product back without contacting our customer support first.
As we operate through a dropshipping fulfillment network, the return address may vary depending on the product and supplier.
Once your return request is approved, we will provide the correct return address.
Returns sent without prior approval may not be accepted.
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11. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your bank or payment provider.
- Processing times may vary.
If you still need assistance, please contact our support team.
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12. Contact Us
Store Name: UrbnKart
Email: offcialurbnkart@gmail.com
Phone: 8252883675
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13. Legal Disclaimer
UrbnKart reserves the right to approve or reject any return request after reviewing the product condition and the information provided.
This policy is subject to applicable laws in India and may be updated at any time without prior notice. The latest version published on our website will always apply.
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Frequently Asked Questions (FAQs)
How many days do I have to return a product?
You can request a return within 7 days of receiving your order.
Can I return a used product?
No. Products must be unused, in their original condition, and returned with original packaging unless they are damaged or defective upon delivery.
How do I request a return?
Email us at offcialurbnkart@gmail.com with your order number, photos/videos of the product, and a description of the issue.
When will I receive my refund?
Approved refunds are generally processed within 5–10 business days.
Where should I send my return?
Please do not send any product without contacting us first. We will provide the correct return address after your return request has been approved.